How to make a reservation

Customers make their own reservation via https://reservations.gocity.com/en using their order number and email address to enter the portal.  They will receive a confirmation email for their reservation.  ​

​

Trade Partner order - customer should collect the passes from the email and this will take them through the trade journey where they associate the email to the order.​

​

When to make a reservation

All Inclusive Pass - same day or next day (as long as it’s not the last day).​

Explorer Pass and Single Sell - up to 7 days ahead.

​

Changing or cancelling a reservation

• Amendments can be made up to 3 hours prior to arrival and rebooked for a different time or day.​

• Cancellations can be made up to 3 hours prior to arrival without penalty to their pass.

​

The reservation must be cancelled via the Reservation Portal.

​

Instructions for entry

Customers will go down the escalator to the right and present their Go City pass at the access control desk ahead of security.

​

​

​

• Customers may also be asked to show their confirmation email.  ​

• Customers should arrive no more than 15 mins early and no later than 30 mins after their time slot.